Guest Policies & Stay Guidelines

Certain destinations may have specific travel guidelines during particular periods of the year. All guests are required to comply with applicable local laws and regulations.

Policies are booking-specific and will be communicated to the guest either at the time of booking or upon check-in.

"Homzo" refers to Homzo Hospitality Pvt. Ltd., including its affiliates, employees, and officers. "Property" refers to the hotel or home where a valid booking has been made through Homzo.

• The primary guest must be at least 18 years of age at the time of check-in.
• Standard check-in time is 12:00 Noon. Guests may check in any time after that until the reservation is active.
• A valid government-issued photo ID is mandatory for all guests above 18 years of age.
• Accepted IDs: Aadhaar Card, Driving License, Voter ID, Passport. PAN card is not accepted.
• Original ID must be presented — photocopies or digital copies may not be accepted.

If you face difficulty at check-in, Homzo will:

1. Attempt to resolve the issue within the same property.
2. Arrange alternate accommodation at another Homzo-listed property if available.
3. Offer a full refund if no alternate accommodation can be arranged or accepted.

Early Check-In Charges (Subject to Availability)

Late Check-Out Charges (Subject to Availability)

Extension of stay is subject to room availability at the current prevailing rate, which may differ from your original booking rate.

For long stays exceeding 7 nights, all outstanding payments must be settled on a weekly basis. Continued accommodation is conditional upon clearance of dues.

• Bookings can be cancelled via the Homzo website or mobile app.
• Applicable refunds will be processed within 7–14 working days.
• Some properties do not accept bookings from unmarried couples or do not accept local ID proofs — this is disclosed prior to booking. Homzo will not be obligated to refund in such cases.
• Properties reserve the right to deny check-in for invalid ID, unaccompanied minors, or suspicious activity. No refund obligation applies in such cases.
• For corporate bookings, cancellation terms as per the signed contract will apply.

Visitors:

• Day visitors are generally permitted in guest rooms.
• Overnight visitors are not permitted.
• All visitors must present valid government-issued photo ID at the front desk before accessing guest floors or rooms.

Children:

• 1 child up to 5 years of age stays complimentary without an extra mattress.
• Breakfast charges may apply for children.

Select properties allow triple occupancy with an extra mattress for the third guest at an additional charge. A full extra bed is generally not provided. Please confirm with the property before booking.

• Only dogs and cats are permitted. Maximum 1 pet per booking.
• Valid vaccination certificate required at check-in.
• Pets must be on a leash in all common areas. Muzzles and poop bags must be carried at all times.
• Pets are not allowed on beds, in the swimming pool, or in the restaurant.
• Pet food is not available on-property.
• Additional cleaning charges or penalties apply for any damage caused by pets.
• Pets must not cause inconvenience to other guests.

Homzo maintains a strict zero-tolerance policy for illegal activities across all properties. The property reserves the right to deny service or request eviction under the following circumstances:

• Failure or refusal to pay for accommodation.
• Disorderly behaviour disturbing the peace of other guests.
• Damage, defacement, or threats to hotel property or fellow guests.
• Any conduct deemed inappropriate by property management.

Smoking, Alcohol & Substances:

• Smoking is prohibited in all Homzo Townhouse properties. Individual hotels may impose additional restrictions — check with the front desk.
• Consumption of alcohol is prohibited in all public areas including lobbies, hallways, and parking areas.
• Use or possession of substances listed under the NDPS Act, 1985 will result in immediate eviction and reporting to law enforcement.

• Please follow all fire safety and emergency response procedures as directed by property staff.
• Homzo and its partner properties are not liable for lost, misplaced, damaged, or stolen personal belongings or valuables.
• An SOS emergency button is available within the Homzo app upon check-in for immediate assistance.

At properties displaying the Service On-Time badge, Homzo guarantees resolution of any in-stay issue within 1 hour of reporting.

If unresolved, guests will be offered a room change within the same property or a transfer to an alternate Homzo property.

Refund amounts, if applicable, are determined based on the severity of the issue as per Homzo's internal guidelines.