Submit your details and request. Our team will review and contact you shortly.
Frequently Asked Questions
How do I book a stay with HOMZO?
Booking is simple! Head over to the properties section on our homepage, select your preferred room, click 'Book Now', fill in your details, and confirm. Our team will reach out to verify and finalize.
What are the documents required for check-in?
You will need to present a government-issued photo ID (Aadhaar, Passport, or Voter ID). For student accommodations, college ID verification might be required. Foreign nationals must provide a valid passport and visa.
Can I cancel or modify my booking?
Yes, bookings can be cancelled or modified by contacting support. Free cancellation is generally available up to 24 hours prior to check-in, depending on individual property policies.
Is food included in the student/employee stays?
Many of our student stay properties offer optional daily meal plans. Check the amenities list under each specific property page to verify if food is included or available as an add-on.
Privacy Policy
HOMZO HOSPITALITY
Privacy Policy
Effective Date: 1st January 2025 | Last Updated: April 2025
Applicable to: Website & Mobile Application
1. Introduction
Welcome to Homzo Hospitality ("Homzo", "we", "our", or "us"). We are committed to protecting and respecting your personal privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our mobile application (collectively, the "Platform").
Homzo Hospitality operates as a technology-enabled hospitality platform offering hotel and accommodation booking services as well as food delivery and restaurant discovery services within India. This Policy applies to all users of our Platform, including guests, registered members, and visitors.
By accessing or using our Platform, you consent to the practices described in this Privacy Policy. If you do not agree with the terms of this Policy, please discontinue use of our Platform.
2. Information We Collect
We collect various types of information in connection with your use of our services:
2.1 Personal Identification Information
Full name, email address, phone number
Date of birth and gender (where provided)
Government-issued identification (for hotel check-in verification purposes)
Profile photograph (if uploaded by the user)
2.2 Booking & Transaction Information
Hotel reservation details including check-in/check-out dates, room preferences, and guest counts
Food orders, delivery address, restaurant preferences, and order history
Payment information including billing address (Note: full card details are processed by our secure third-party payment gateway and are not stored on our servers)
Transaction IDs, invoice records, and cancellation/refund data
2.3 Device & Usage Information
IP address, browser type and version, operating system
Device identifiers, mobile hardware model, and unique device IDs
Access times, pages viewed, links clicked, and session duration
Crash reports and performance diagnostics
2.4 Location Data
Precise GPS location (with your permission) for delivery tracking and nearby property/restaurant discovery
Approximate location derived from your IP address
2.5 Communications Data
Messages, reviews, feedback, and support tickets submitted through our Platform
Communication preferences and notifications settings
3. How We Use Your Information
We use the information we collect for the following purposes:
3.1 Service Delivery
To process hotel and accommodation bookings and confirm reservations
To facilitate food delivery orders and communicate estimated delivery times
To process payments, issue invoices, and manage refunds
To enable check-in/check-out processes and coordinate with partner hotels
3.2 Account Management
To create and manage your user account
To authenticate your identity and ensure account security
To provide personalized service recommendations based on your preferences and history
3.3 Communications
To send booking confirmations, order updates, and transactional notifications via SMS, email, or push notifications
To respond to your queries, complaints, or support requests
To send promotional offers, newsletters, and marketing materials (only with your consent)
3.4 Platform Improvement
To analyze usage patterns and improve the functionality and user experience of our Platform
To conduct internal research, data analytics, and business intelligence
To detect, prevent, and address technical issues, fraud, and security breaches
3.5 Legal & Regulatory Compliance
To comply with applicable Indian laws, regulations, court orders, and governmental requests
To enforce our Terms of Service and other legal agreements
To protect the rights, property, and safety of Homzo, our users, and the public
4. Disclosure of Your Information
We do not sell or rent your personal data to third parties. However, we may share your information in the following circumstances:
4.1 Service Partners
We share necessary booking and contact information with our partner hotels, restaurants, and delivery partners solely for the purpose of fulfilling your service requests. These partners are contractually bound to use your data only as required to deliver the service.
4.2 Payment Processors
Payment information is shared with our authorized payment gateway partners (such as Razorpay, PayU, or similar) who are compliant with Payment Card Industry Data Security Standards (PCI-DSS) and applicable RBI guidelines.
4.3 Legal Authorities
We may disclose your information to law enforcement agencies, regulatory authorities, or courts when required by law, legal process, or to protect the rights and safety of our users and the public.
4.4 Business Transfers
In the event of a merger, acquisition, restructuring, or sale of Homzo Hospitality, your information may be transferred to the successor entity, subject to the same privacy protections described in this Policy.
5. Data Storage & Security
Your data is stored on secure servers located within India, in compliance with the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 ("SPDI Rules").
We implement industry-standard technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These include:
Secure Socket Layer (SSL) / Transport Layer Security (TLS) encryption for data in transit
AES-256 encryption for sensitive data at rest
Role-based access controls and multi-factor authentication for internal systems
Regular security audits, vulnerability assessments, and penetration testing
Employee training on data privacy and security protocols
However, no method of transmission over the internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.
6. Data Retention
We retain your personal data for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Specifically:
Account data is retained for the duration of your active account and up to 3 years after account deletion
Booking and transaction records are retained for 7 years in accordance with applicable tax and accounting laws in India
Communication and support records are retained for 2 years from the date of last interaction
Marketing preferences are retained until you withdraw consent
Upon expiry of the applicable retention period, your data will be securely deleted, anonymized, or aggregated in a manner that prevents identification.
7. Your Rights as a Data Subject
As a user of our Platform, you have the following rights with respect to your personal data:
Right to Access: You may request a copy of the personal data we hold about you
Right to Rectification: You may request correction of inaccurate or incomplete information
Right to Deletion: You may request erasure of your personal data, subject to legal retention requirements
Right to Withdraw Consent: Where processing is based on consent, you may withdraw it at any time
Right to Object to Marketing: You may opt out of receiving marketing communications at any time via your account settings or by contacting us
Right to Data Portability: You may request your data in a structured, machine-readable format
To exercise any of the above rights, please contact our Grievance Officer at the details provided in Section 10 of this Policy. We will respond to your request within 30 days.
8. Cookies & Tracking Technologies
Our Platform uses cookies, web beacons, pixels, and similar technologies to enhance your experience, analyze usage, and deliver personalized content.
8.1 Types of Cookies We Use
Essential Cookies: Required for the Platform to function; cannot be disabled
Performance Cookies: Help us understand how users interact with our Platform
Functionality Cookies: Remember your preferences such as language and location
Targeting/Advertising Cookies: Used to deliver relevant ads (only with your consent)
8.2 Managing Cookies
You can control cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our Platform. For more information, please refer to our Cookie Policy available on our website.
9. Children's Privacy
Our Platform is not directed to individuals under the age of 18 years. We do not knowingly collect personal data from minors. If we become aware that a user is under 18 years of age, we will promptly delete their account and associated data. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
10. Grievance Officer & Contact Information
In accordance with the Information Technology Act, 2000, and the SPDI Rules, 2011, the name and contact details of our designated Grievance Officer are as follows:
Grievance Officer: [Name of Grievance Officer]
Organization: Homzo Hospitality
Email: support@homzo.co.in
Phone: [Contact Number]
Address: [Registered Office Address], India
Working Hours: Monday to Friday, 10:00 AM – 6:00 PM IST
You may also write to us for any privacy-related queries, complaints, or requests at:
support@homzo.co.in
11. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:
Posting the updated Policy on our Platform with a revised 'Last Updated' date
Sending an email notification to your registered email address
Displaying an in-app notification upon your next login
Your continued use of our Platform after the effective date of any changes constitutes your acceptance of the revised Privacy Policy.
12. Governing Law & Jurisdiction
This Privacy Policy shall be governed by and construed in accordance with the laws of the Republic of India, including the Information Technology Act, 2000, the Consumer Protection Act, 2019, and all applicable rules and regulations thereunder.
Any disputes arising in connection with this Privacy Policy shall be subject to the exclusive jurisdiction of the courts located in [City], India.
ACKNOWLEDGMENT
By using the Homzo Hospitality Platform, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree to this Privacy Policy, please refrain from using our services.